The future of work belongs to those who possess emotional and social skills.
In the Artificial Intelligence abundant world of tomorrow, where technology will do much of the heavy lifting, the human ability to deliver compassion and empathy will become much more valuable. While the technical hard skills will remain important, people’s emotional intelligence will take on new significance.
“The Industrial Revolution required muscle from its workers. The Information Age traded muscle for mental capacity. The future will require workers to be emotionally intelligent.”
Emotional intelligence is this capacity to be aware of, control, and express one’s emotions, and to handle interpersonal relationships judiciously and empathetically.
As the world fills with more sophisticated Artificial Intelligence and omnipresent technology, human skills such as compassion and empathy will define the competitive edge of workers and entire organizations.
Today, the significance of developing and applying social and emotional skills is growing exponentially. Employers are not looking for the same level of deep knowledge and technical skill as they did in the past. In fact, most of them are now saying they are more and more open to accepting non-traditional candidates holding strong social and emotional skills rather than a four-year college degree.
In today’s world, hard skills have a short shelf life, but strengthening your social and emotional skills will never go out of style.
Michel Ouellette / Joseph Michael Dennis, is a former attorney, a Trial Scientist, a Crisis & Reputation Management Expert, a Public Affairs & Corporate Communications Specialist, a Warrior for Common Sense and Free Speech.