Are the media more to blame than Trump for the white supremacist rhetoric surge?


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From Trump to Fox News to 8chan: the web of white supremacist rhetoric is wide

Since 16 June 2015, the day he rode an escalator down to the lobby of Trump Tower, Trump has made fear of immigrants and those who might look like immigrants, the central theme of his campaigns and his administrative priorities. Trump is a politician perfectly fitted for a media ecosystem that amplifies extreme emotions, resists complex or nuanced thought, impedes deliberation and allows the loud to drown out the calm. Regardless of his tweets and speeches, his actions have inspired and emboldened violent bigots.

It’s hard in the heat of the moment, in the face of so much suffering and horror, to look at the entire ecosystem that fosters and encourages such thought and action. There are no simple, straightforward causes for this phenomenon. There is no simple “solution”. There is not one distinct medium to blame. White nationalists are savvy about how they work our dynamic, interconnected media ecosystem. Some are even savvier than the journalists who write about them and definitely know to exploit the weaknesses of the system. When they post screeds on forums such as 8Chan, white nationalists intend for police and journalists to quote directly from them and spread their messages farther than they could themselves. Their claims and terms of choice leap from the dark recesses of small, discrete groups into wider circulation. Coverage and quotes echo around mainstream news reports, then get recirculated even farther and revised into vernacular commentary via amateur posts to Twitter, WhatsApp and Facebook. Facebook’s algorithms are designed to amplify content that generates strong emotions and thus, user reactions. Individuals add their own perspectives, reaction to the supremacist’s events and gelling into new forms and new expressions via Facebook and Twitter. What rises on Twitter tends to echo on Facebook and vice versa. Soon images and messages are bouncing back and forth, getting picked up by cable news, newspapers and news sites.

Every player in this complex ecosystem enhances, amplifies and changes the story and the message. The spectacle is the reward. For violent white nationalists and all other propagandists of all kinds and gender, this is an ideal media system. Their numbers can grow once their messages don’t seem so jarring and outside the bounds of normal conversation. The rhetoric of violent white supremacy like for the rhetoric of LGBT groups, the #MeToo movement has become common, almost normal. More and more people find homosexuality, lesbianism, white nationalism and so on, viable and acceptable.

Many, like for any other deviant philosophy and way of life, become less willing to condemn discrimination, racism and bigotry and mainstream media, journalists and pundits, like it or not, by their continuous insistence on reporting and commenting on Trump’s elucubrations are only contributing to convince a growing majority of their audience to grant racists the benefit of the doubt and take their concerns seriously.

In a world of increasing poverty and misery, more and more people might find white nationalism a comfortable world view, one that satisfies a once-latent urge to bond only with those like them and blame problems on those unlike them.

It is about time for all media to realize that without them, like for all deviant groups, Trump is nothing.


Skype @ jmdlive


Michel Ouellette / Joseph Michael Dennis, is a former attorney, a Trial Scientist, a Crisis & Reputation Management Expert, a Public Affairs & Corporate Communications Specialist, a Warrior for Common Sense and Free Speech.

Book a “FREE” Virtual Business / Situation Assessment Call with JMD

How to get things done


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Things to do to be productive without working 24/7.

I have a very busy life.

I am recovering from a colon cancer surgery and a three months hospitalisation and rehabilitation period following a failed laparoscopic cholecystectomy that went really bad.

I live with a very depressive and depressing woman.

I have to secure my future working as a Business Consultant; a Systemic Strategic Personal and Corporate Planner, a Crisis and Reputation Management Expert.

I am working with multiple clients at any given time.

I publish My Weekly Newsletters.

I publish my daily social media tips on Facebook, Tumblr, Instagram, Pinterest and Tweeter.

I engage with hundreds of followers and, I still find time to spend some time with friends and go to the movies.

People are always asking me the same question: “How do you do it?” I don’t think of myself as being especially productive, but clearly other people do. So, I thought I’d share how I’m able to get everything done.

1.- I work for myself

Working for myself allows me to control most of my time and limits the distractions I have to deal with while working.

2.- I am big on process

I’m not super organized, but rather than focusing on outcomes, I am a big believer in developing processes to do things as efficiently as possible. I don’t spend my time reinventing the wheel every time I do something.

Three: I apply processes to my life

My work is not the only area in which I value processes. I use them in my life as well. This helps me develop habits and protect my work and life balance.

Four: I am a big fan of good writing

Writing comes relatively easy to me. I write well, fast and clean. This helps me writing anything in less time than it takes the average person.

Five: I am not a perfectionist

Generally, it doesn’t bother me to produce and release work that isn’t perfect. This is not to say that I don’t care about what I create. I still want it to be good, but I don’t agonize over every word or aspect of it.

Six: I know when to delegate and hire some help

While I’m basically a lone wolf, I don’t hesitate to hire and pay people to help me with things they can do a lot better, more efficiently and faster than I could do myself.

Seven: I am the master of my agenda

When scheduling meetings, I’m always first to suggest the date, time and location. I always try to schedule things based on what works best for me. Sometimes, this will not work and I would have to adjust but, I never just ask people; “When and where do you want to meet?”

Eight: I schedule every minute of my day, week and month

Every day, every week, every month and quarterly, early morning, I’ll schedule every minute of time. At the end of the day, productivity wise, it makes a huge difference.

Nine: I know when to take items out of my To Do list

I regularly take items out of my To Do list, things that I will never do and things that are not contributing in any way to what I really want to accomplish.

I’m also deliberate about taking on own new projects and avoid starting things without making a clear commitment to myself about how much time I will invest in them.

Ten: I am not afraid to quit doing anything when this is not working.

Failure doesn’t bother me much. I view it as a lesson learned and a step closer to an eventual success.

Eleven: The time I put into anything serves everything

I often recycle and repurpose my work. Long form blog posts become short form tweets, short form Instagram quotes become long form blog posts, old blog posts get re-shared, and on and on it goes.

One last word

I am also not afraid to say “No”. I am not afraid of avoiding and getting rid of toxic people.

Who needs the aggravation!


Skype @ jmdlive


Michel Ouellette / Joseph Michael Dennis, is a former attorney, a Trial Scientist, a Crisis & Reputation Management Expert, a Public Affairs & Corporate Communications Specialist, a Warrior for Common Sense and Free Speech.

Book a “FREE” Virtual Business / Situation Assessment Call with JMD

Tomorrow’s Most In-Demand Skills


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The future of work belongs to those who possess emotional and social skills.

In the Artificial Intelligence abundant world of tomorrow, where technology will do much of the heavy lifting, the human ability to deliver compassion and empathy will become much more valuable. While the technical hard skills will remain important, people’s emotional intelligence will take on new significance.

“The Industrial Revolution required muscle from its workers. The Information Age traded muscle for mental capacity. The future will require workers to be emotionally intelligent.”

Emotional intelligence is this capacity to be aware of, control, and express one’s emotions, and to handle interpersonal relationships judiciously and empathetically.

As the world fills with more sophisticated Artificial Intelligence and omnipresent technology, human skills such as compassion and empathy will define the competitive edge of workers and entire organizations.

Today, the significance of developing and applying social and emotional skills is growing exponentially. Employers are not looking for the same level of deep knowledge and technical skill as they did in the past. In fact, most of them are now saying they are more and more open to accepting non-traditional candidates holding strong social and emotional skills rather than a four-year college degree.

In today’s world, hard skills have a short shelf life, but strengthening your social and emotional skills will never go out of style.



Michel Ouellette / Joseph Michael Dennis, is a former attorney, a Trial Scientist, a Crisis & Reputation Management Expert, a Public Affairs & Corporate Communications Specialist, a Warrior for Common Sense and Free Speech.

Book a “FREE” Virtual Business / Situation Assessment Call with JMD

How To Get Good Press and Public Visibility


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Start with paying attention to the news and the reporters who cover it.

Getting in the news is always an important part of your public relations goals and business marketing strategy. To achieve this goal, you need to either have news to pitch to reporter or be ready to inject yourself into news stories. These are the only two ways to get the good press you want.

1.- Be the News

When you have news that will interest reporters and their audience, make plans to share that news with them.

Think press releases and social media posts.

When you and your company accomplish new and exciting things, either launching new products, hiring awesome people, winning awards, solving problems, making your community a better place, you have to let reporters who cover your industry know all about it. Think about inviting reporters to your next community service event or to your office for coffee or out to lunch to chat. Pitch them your story idea or tell them why they should write about yourself, your business or company. Reporters are always looking for good stories and smart people to write about.

2.- Be the News Source

Reporters are always looking for smart sources.

Getting a reporter to write about yourself, your business, your company in an exclusive profile is a huge coup but this is not the only way to land some good press. Another way is to pay attention to local, national and international news stories and look for opportunities to be included in them as an expert source.



Michel Ouellette / Joseph Michael Dennis, is a former attorney, a Trial Scientist, a Crisis & Reputation Management Expert, a Public Affairs & Corporate Communications Specialist, a Warrior for Common Sense and Free Speech.

Book a “FREE” Virtual Business / Situation Assessment Call with JMD

Getting Things Done


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Creating to-do lists and constantly reshuffling them will not drive you anywhere. 

Instead of making your usual To-Do lists, actually do something.

Learn to trust your instinct.



Michel Ouellette / Joseph Michael Dennis, is a former attorney, a Trial Scientist, a Crisis & Reputation Management Expert, a Public Affairs & Corporate Communications Specialist, a Warrior for Common Sense and Free Speech.

Book a “FREE” Virtual Business / Situation Assessment Call with JMD

Stop Dreaming!



Always guard your reputation, even with your life

In your quest for success and power, when you are first establishing it or restoring it, a good reputation, especially one of honesty, is a treasure to be carefully collected and protected. You must strictly defend and protect it; anticipating all eventual possible attacks, either from your rivals or enemies, safeguarding your reputation shall become your main priority.

Once your reputation is established and solid, just make sure not to let yourself get angry or defensive at any possible slanderous comments of your rivals or enemies. That would only reveal your insecurity, not confidence in your reputation. Instead, take the high road, maintain your position, ignore the slanderous and malicious attack and whatever you do, always make sure to never appear desperate in your self-defense.

On the other hand, while displaying self-confidence by taking the high road, this does not mean that you cannot retaliate. An attack on another man’s reputation will always prove to be an effective and potent weapon, particularly when you have less power than your enemy or rival does. Such a more powerful rival or enemy will always have much more to lose than you in a reputation battle. Your own thus-far-small reputation gives your rival or enemy a very small target when he tries to return the fire.

Before going after a more powerful rival or enemy, just make sure to understand and remember this: If you decide to retaliate, this approach must be practiced with skill; you must not seem to engage in petty vengeance. If you do not break your rival’s or enemy’s reputation cleverly, more than often, you may inadvertently ruin your own. Never go too far in attacks like these, for that will draw more attention to your own vengefulness than to the person or business you are slandering.

When your own reputation is firmly established, never use retaliation as a weapon or an answer to the slanderous or libelous attacks of your rivals and enemies. Instead, take the high road and use subtler tactics, such as satire and ridicule, to weaken your opponent, disperse the slanderous and defamatory, while making you out as a charming rogue.

Understand and always remember this: Today, whatever you do or intend to do, a good reputation is critical; appearances are critical and by not caring about how you are perceived, you let others decide this for you. Today more than ever, since we must live in society and must depend on the opinions of others and there is nothing to be gained by neglecting your reputation.

Whatever the situation or the circumstances, whatever you do or intend to do, be the master of your own fate: always make sure to maintain and guard your reputation with your life.



Michel Ouellette / Joseph Michael Dennis, is a former attorney, a Trial Scientist, a Crisis & Reputation Management Expert, a Public Affairs & Corporate Communications Specialist, a Warrior for Common Sense and Free Speech.

Book a “FREE” Virtual Business / Situation Assessment Call with JMD

Whatever You Do, Building Your Reputational Capital Is always a Must



In an increasingly crowded market, how can you stand apart and distinguish yourself? The answer: Building Reputational Capital.

What is reputational capital?

Reputational capital is the sum of how both your customers and employees perceive yourself and your business. It is a measure of your actions, their outcomes and how willing someone is to trust or help you.

“The best way to view reputational capital is as if it is a real-world currency.”

The best way to view reputational capital is as if it is a real-world currency.

Every positive action you take, every promise kept and every satisfied customer increases the value of your reputational capital. Conversely, every angry customer, broken promise and bad move you make depletes your reputational capital. Thus, as a business owner, you need to jealously guard and constantly build upon your reputational capital.

The more you develop this reputational capital, the more you will stand out and the more likely you are to build a successful business.

“A business with strong reputational capital is much better suited to weather a crisis or blatant mistake.”

Building reputational capital is a process that takes time. It does not happen overnight. Building a good reputation takes years, but it is worth the effort.

Conversely, while it may take years to accumulate a fair amount of reputational capital, there are some things you can do to hasten the process.

Behave ethically

Behaving ethically is a rule that should go without saying.

Acting ethically is both the morally correct thing to do and good for business. No one wants to work with a company that lies and steals. No one wants to work with people who cheat and behave opportunistically. No customer wants to purchase goods and services from a company that cheats its customers.

Deliver on your promises

It is not enough to simply behave ethically. One must also be able to deliver on their promises.

You can have the best products and services but if people do not get what they expect from you, it does not matter. Your brand needs to follow-through with everything it promises.

Every fulfilled promise represents a little bit more trust from your customers, and every broken promise takes away from your credibility and reputation.

“Establishing yourself as thought leader is one of the most effective ways to build your reputational capital.”

Establish thought leadership

Establishing yourself as thought leader is one of the most effective ways to build your reputational capital. Becoming a thought leader means that your peers and customers regard you as an expert in your field. Your voice is respected and your opinions matter.

One way to establish thought leadership is by interacting with your business community by writing articles and blog posts about your area of expertise. The more you get your voice out there, the more people will start to listen to you.

“Good business reputations are earned, not given.”

Although it takes time to build up reputational capital, time is not always on your side.

It is paramount that, as an entrepreneur, you take concerted steps towards building your reputation. Creating a strong and reliable reputation is an attainable goal for almost anyone willing to put in the time and effort.



Michel Ouellette / Joseph Michael Dennis, is a former attorney, a Trial Scientist, a Crisis & Reputation Management Expert, a Public Affairs & Corporate Communications Specialist, a Warrior for Common Sense and Free Speech.

Book a “FREE” Virtual Business / Situation Assessment Call with JMD



Organizational Effectiveness Services


Real change and organizational improvement only occurs with repetition over a number of weeks.
Organizations are not static and changes such as new rules and regulations, problematic customer requests, or software upgrades if not communicated well can produce uncertainty and lead to disengagement. In these and related circumstances organizations are asked to adapt, perform and influence most often without providing clear roles and responsibilities, update processes and training.
To understand where the “disconnects” are, JMD Systemics uses assessments to pinpoint areas for improvement and help to determine your best possible path forward.
Real change and organizational improvement only occurs with repetition  over a number of weeks. Contact us to discuss how our organizational solutions are designed to provide you and your teams with a clear roadmap to help you develop plans, processes and grow your business.


Book a 30 minutes “FREE” Virtual Business / Situation Assessment Call with JMD

JMD SystemicsA division of King Global Earth and Environmental Sciences Corporation

JMD Systemics is a premier, full-service crisis management and communications firm serving business owners, corporations, businesses, non-profit organizations, individuals and governmental clients  worldwide.​
Headquartered in Bath, Ontario, our firm’s principal has over forty years of field experience providing crisis management, strategic communications, public affairs and public relations counsel to clients facing a broad spectrum of issues and daily challenges

The Eisenhower Decision Matrix


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How to Distinguish Between Urgent and Important Tasks and Make Real Progress in Your Life

  “What is important is seldom urgent and what is urgent is seldom important.”

Many spend all their time managing crises.

Their life is basically spent putting out one proverbial fire after another. At the end of the day they feel completely sapped and drained of energy, and yet cannot point to anything they accomplished of real significance. They confuse the urgent with the important.

The Difference Between Urgent and Important

An “Urgent” task is one that requires your immediate attention. These are the tasks that shout “Do It Now!” Urgent tasks put you in a reactive mode, a defensive, negative, hurried, and narrowly focused mindset.

An “Important” task is something that is to be done that contributes to your long-term mission, values, and goals. While they may sometimes be, typically, important tasks are not urgent. When you focus on important activities you operate in a responsive mode that helps you remain calm, rational, and open to new opportunities.

As a result of all these modern stimulus-producing technologies such as 24-hour News, Twitter, Facebook, social media and text messaging technologies process all information as equally urgent and pressing, you tend to believe that all urgent activities are important. These modern news and social media stimulus-producing technologies constantly assault you with information that only heighten your deeply engrained mindset that is: to believe that all urgent activities are also important.

As a result, you are experiencing “present shock”, a condition in which “you live in a continuous, always-on ‘Now!!’” and lose your sense of long-term narrative and direction. In such a state, it is easy to lose sight of the distinction between the truly important and the merely urgent and the consequences of this priority-blindness are both personal and societal. In your own lives, you suffer from burnout and stagnation and, on a societal level, we are unable to solve the truly important problems of our time.

The Eisenhower Decision Matrix

Dwight Eisenhower lived one of the most productive lives you can imagine.

Eisenhower was the 34th President of the United States, serving two terms from 1953 to 1961. During his time in office, he launched programs that directly led to the development of the Interstate Highway System, the launch of the internet (DARPA), the exploration of space (NASA), and the peaceful use of alternative energy sources (Atomic Energy Act).

Before becoming president, Eisenhower was a five-star general in the United States Army. He served as the Supreme Commander of the Allied Forces in Europe during World War II, and was responsible for planning and executing invasions of North Africa, France, and Germany. Along the way, he served as President of Columbia University, became the first Supreme Commander of NATO, and somehow found time to pursue hobbies like golfing and oil painting.

Eisenhower had this incredible ability to sustain his productivity for weeks, months and decades. His most famous productivity strategy is known as “The Eisenhower Box” or “The Eisenhower Matrix”, a simple decision-making tool that you can use right now to empower yourself and make real progress on your life.

The matrix consists of a square divided into four boxes, or quadrants, labeled as follow:

1) Urgent/Important;

2) Not Urgent/Important;

3) Urgent/Not Important, and

4) Not Urgent/Not Important.

Quadrant 1: “Urgent and Important” Tasks

“Tasks that are both urgent and important require our immediate attention and also work towards fulfilling our long-term goals and missions in life.”

This is the “Do It Now!” box

“Urgent and Important” tasks typically consist of crises, problems, or deadlines. A few specific examples of Urgent and Important tasks would be:

  • Certain emails such as a job offer, an email for a new business opportunity that requires immediate action, etc.;
  • A term paper deadline;
  • A Tax deadline;
  • A member of your family in an hospital ICU;
  • Your car engine giving out;
  • Household chores;
  • A heart attack and ending up in the hospital;
  • A call from your kid’s principal saying you need to come in for a meeting about his behavior.

With a bit of planning and organization, many of these Quadrant 1 tasks can be made more efficient or even eliminated outright. For example, instead of waiting until the last minute to work on your term paper, thus turning it into an urgent task, you could schedule your time so that you will be done with your paper a week in advance. Or, instead of waiting for something in your house to need fixing or fall apart, you can implement and follow a schedule of regular maintenance.

While you will never be able to completely eliminate urgent and important tasks, with a bit of imagination and proactivity you can significantly reduce them by spending more time in Quadrant 2.

Quadrant 2: “Not Urgent but Important” Tasks

Tasks that are “Not Urgent bur Important” are these activities that do not have a pressing deadline, but nonetheless help you achieve your important personal, school, and work goals as well as help you fulfill your overall mission in life.

This is the “Schedule It!” box.

The “Not Urgent but Important” tasks are typically centered around strengthening relationships, planning for the future, and improving yourself.

A few specific examples of Not Urgent but Important Tasks would be:

  • Weekly planning;
  • Long-term planning;
  • Exercising;
  • Family time;
  • Taking a class to improve a skill;
  • Spending time with a rewarding hobby;
  • Car and home maintenance;
  • Creating a budget and savings plan.

Always seek to spend most of your time on “Not Urgent but Important” activities. They are the ones that will provide you lasting happiness, fulfillment and success. Unfortunately for many, there are two key challenges that will tend to keep you from investing enough time and energy into these activities:

  • First: “You don’t know what’s truly important to you.” If you do not have any idea what values and goals matter most to you, you obviously will not know what things you should be spending your time on to reach those aims! Instead, you will latch on to whatever stimuli and to-dos are most urgent.
  • Second: “Present bias.” For most of us, we are all inclined to focus on whatever is most pressing at the moment. Doing so is our default mode. It is hard to get motivated to do something when there is not a deadline pending over our head. Departing from this fallback position takes willpower and self-discipline. Cultivate these qualities. They hat do not come naturally. Do whatever you have to do to develop this mental toughness and discipline that you may be lacking of.

Because “Not Urgent but Important” activities are not pressing for your attention, you typically keep them forever on the back-burner of your lives and tell yourselves, “I will get to those things “Someday”. You even put off figuring out what is most important in your life and life in general.

But “Someday” will never come.

If you are waiting to do the important thinks until your schedule clears up, trust me when I say that it will never happen, that you are daydreaming. Whatever happens in your life, you will always feel about as busy as you are now, and if anything, life just gets busier as you get older.

To overcome our inherent present-bias that prevents us from focusing on “Not urgent and Important” activities, you must live your lives intentionally and proactively. You cannot run your life in default mode. You have to consciously decide, “I am going to make time for these things”.

Quadrant 3: “Urgent and Not Important” Tasks

“Urgent and Not Important” tasks are activities that require your attention now, but do not help you achieve your goals or fulfill your mission in life. Most “Urgent and Not Important” tasks are interruptions originating from other people and often involve helping them meet their own goals and fulfill their own priorities.

This is the “Delegate Me!” box.

Here are some specific examples of “Urgent and Not Important”  activities:

  • Most phone calls;
  • Most text messages;
  • Most emails, those that are not “Urgent and Important”;
  • Co-worker who comes by your desk during your prime working time to ask a favor;
  • Request from a former employee to write a letter of recommendation on his behalf;
  • Your mom drops in unannounced and wants your help with a chore.

Many people spend most of their time on “Urgent and Not Important” tasks, while thinking they are working on “Urgent and Important” tasks.

While “Urgent and Important” tasks may be important to others, they are not important to you. They’re not necessarily bad, but they need to be balanced with your “Not Urgent but Important” activities. Otherwise, you will end up feeling like you are getting a lot done from day-to-day, while eventually realizing that you’re not actually making any progress in your own long-term goals. This is the perfect recipe for personal frustration and resentment towards others.

The solution to this problem is simple: Become more assertive and start to politely but firmly say “No!” to most requests.

Quadrant 4: “Not Urgent and Not Important” Tasks

“Not Urgent and Not Important” are these activities that, other than if they serve a specific professional or business purpose, unnecessary. These are the activities that are not helping you achieve or resolve anything. They are neither pressing nor do they help you achieve long-term goals or fulfill your mission in live. They are primarily, simply and utterly, mainly distractions.

This is the “Do Me later!”, the “Do Not Do It!” box.

Specific examples of such mostly useless tasks include:

  • Watching TV;
  • Mindlessly surfing the web;
  • Playing video games;
  • Scrolling through Facebook, Twitter, Instagram;
  • Gambling;
  • Shopping sprees.

If we were to conduct a time audit on ourselves, most of us would find that we spend an inordinate amount of time on “Not Urgent and Not Important” activities.

As a pragmatist, I do not think you need to eliminate “Not Urgent and Not Important” activities altogether from your life. After a particularly hectic and busy day, randomly browsing the internet or watching a favorite TV show for a half hour is exactly what my brain needs to decompress.

Instead of aiming to completely rid yourself of “Not Urgent and Not Important” tasks, try to only 5% or less of your waking hours on them.

Be Like Ike; Spend More Time on Important Tasks

In our present shock world, the ability to filter the signal from the noise, or distinguish between what is urgent and what is truly important, is an essential skill to develop. When faced with a decision, stop and ask yourself, “Am I doing this because it is important or am I doing it because it is merely urgent?”

As you will spend most of your time working on “Not Urgent but Important tasks”, you will feel a renewed sense of calm, control, and composure in your life. You will feel like you are making real progress. By investing your time in “Not Urgent but Important” planning/organizing activities, you will prevent and eliminate many of the crises and problems of “Urgent and Important” tasks, balance the requests of “Urgent and Not Important” tasks with your own needs, and truly enjoy the veg-outs of “Not Urgent and Not Important” activities, knowing that you have earned the rest. By making “Not Urgent but Important” tasks your top priority, no matter the emergency, annoyance, or deadline you will be hit with, you will have the mental, emotional, and physical wherewithal to respond positively, rather than react defensively.


Transition & Reputation Management

Office: 613.449.3278

Skype: jmdlive


  1. J. Michael Dennis is a former attorney, a Trial Scientist, a Crisis & Reputation Management Expert, a Public Affairs & Corporate Communications Specialist, a Warrior for Common Sense and Free Speech.

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Kingston, ON, December 18, 2018SSTM [Strategic Systemic Transition Management] is a top performer in both execution performance and overall customer satisfaction. SSTM is a premier provider of Transition Management Services for businesses and business owners.

Highlights of the SSTM results in the 2018 survey include high rankings in:

  • Percentage of “Extremely Satisfied” Clients
  • Performance vs. Benchmarks
  • Overall Client Satisfaction

SSTM 2018 Transition Management Survey identified several trends resulting of increased transparency in the industry. Reasons for utilizing a Transition Management Firm are shifting. In 2017, the top reasons were: manager performance and fund restructuring. In 2018, most respondents indicated they used transition management services for asset allocations or to change manager personnel.

The survey also showed there have been fewer principal trades and more hybrid trades, whereas last year, principal trades surged. With an ageing population and a forever increasing cost of life, more and more people are now concerned with securing their financial future and the financial future of their family.

Emotional intelligence and transparency issues are now a general concern.

SSTM, as an agency-only provider with a reputation for strong customer service and operational excellence, is well-positioned to take advantage of the trend toward greater transparency.


For more information on SSTM, please call (613) 449-3278.